FAQs

                       REFUNDS

THERE ARE ARE ABSOLUTELY NO REFUNDS. If  Vella B’s Extensions ships incorrect order to customer, customer must return order (we will cover shipping cost) in original packaging. Otherwise return will not be accepted. 

                 Shipping & Billing 

Priority Mail shipping options are: 1-3 Day and 1- Day Shipping

All orders within the US will be shipped via  USPS , once order has processed you will receive a order confirmation via email. Orders are processed within 1-3 business days. 
                  Undeliverable Packages 
If your package does not successfully deliver and is sent back to Vella B’ s Extensions, it is typically due to insufficient address information. Once package is returned to us you will be emailed a E-gift card (minus shipping cost) for a future purchase. With that being said, please verify shipping address before submitting order. Information includes; name, street address, suite or apartment number, zip code and or state. Vella B’s Extensions is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

                        Order Processing 

Billing and Shipping address must match in order to complete transaction. VELLA B’S EXTENSIONS reserves the right to request additional payment and shipping verification after an order is submitted. 

Orders are not processed on holidays and weekends. Orders typically process/ ships within 1-3 business days. During Sales/Promotions processing can take up to 7 business days to process. Processing times for custom wigs are 5-15 business days. Any changes to orders after placed can incur a $15 administration fee. 

                               Payment Terms

100% payments are due at time of purchase. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.