FAQs

                       REFUNDS

THERE ARE  ABSOLUTELY NO REFUNDS. ONCE ORDER IS SUBMITTED NO REFUNDS ARE PERMITTED. 

If  Vella B’s Extensions ships incorrect order to customer, customer must return order (we will cover shipping cost) in original packaging within 3 (excluding Sundays and holidays) business days  Otherwise return will not be accepted. Once package is returned to us you will be emailed a E-gift card (for product value) for a future purchase or replacement will be sent out.

                 Shipping & Billing 

Priority Mail shipping options are: 1-3 Day and 1- Day Shipping

All orders within the US will be shipped via  UPS , once order has processed you will receive a order confirmation via email. Orders are processed within 1-3 business days. Once order is submitted there will be NO REFUNDS. ALL PACKAGES WILL REQUIRE A SIGNATURE 
                  Undeliverable Packages 
If your package does not successfully delivered and is sent back to Vella B’ s Extensions, it is typically due to insufficient address information. Once package is returned to us you will be emailed a E-gift card (minus shipping cost) for a future purchase. With that being said, please verify shipping address before submitting order. Information includes; name, street address, suite or apartment number, zip code and or state. Vella B’s Extensions is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

                    LOST OR STOLEN PACKAGES

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.  PLEASE CONTACT YOUR LOCAL POST OFFICE TO PUT IN A CLAIM FOR YOUR LOST, DAMAGED OR STOLEN PACKAGE(S).  IF  YOU WILL NOT BE HOME DURING YOUR ESTIMATED DELIVERY TIME AND OR DATE ARRANGEMENTS CAN BE MADE FOR PACKAGE TO BE HELD AT YOUR LOCAL POST OFFICE. ALL WIGS ARE INSURED, SIGNATURE REQUIRED AND WE SEND OUT REAL TIME UPDATES. THEREFORE WE WILL NOT SHIP OUT ANOTHER WIG IF PACKAGE IS LOST OR STOLEN.

COVID-19 NOTICE
Due to the current environment with the COVID-19 virus, shipments are taking longer to reach their destinations. The shipping carriers are working hard to meet their commitments, but shipments may be delayed. Specifically, shipments with International destinations can take additional weeks for completed deliveries.

                        Order Processing 

Billing and Shipping address must match in order to complete transaction. VELLA B’S EXTENSIONS reserves the right to request additional payment and shipping verification after an order is submitted. 

Orders are not processed on holidays and weekends. Orders typically process/ ships within 1-3 business days. During Sales/Promotions processing can take up to 7 business days to process. Processing times for custom wigs are 5-15 business days. Any changes to orders after placed can incur a $15 administration fee. 

                               Payment Terms

100% payments are due at time of purchase. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.